Privacy Policy
Effective Date: 11/12/2024
Adept Automation, a subsidiary of Jupiter Group LLC, values your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding that information. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect limited information to provide and improve our services. This includes:
Account Information: When you create an account, we collect your name, email address, billing address, and payment details.
Service Usage Data: We collect data about how you interact with our services, including usage patterns and troubleshooting details. This information helps us improve our offerings and provide customer support.
Device and Technical Information: To provide technical support, we may collect non-identifiable device and system information, such as software versions, device model, and error logs. This data is used solely for diagnostic and support purposes.
2. How We Use Your Information
We use the collected information to:
Provide and Improve Services: Deliver, maintain, and enhance our support services, including software updates, security maintenance, and device compatibility assistance.
Customer Support: Troubleshoot issues, respond to inquiries, and provide personalized assistance.
Billing and Account Management: Process payments, manage subscriptions, and communicate with you about account or service updates.
Legal Compliance and Security: Comply with applicable laws, protect against misuse of our services, and secure user accounts.
3. Information We Don’t Collect
No Collection of Home Automation Data: We do not collect, monitor, or store any personal information or usage data from your home automation platform.
No Access to Private Content: We do not access or collect information related to devices, automation routines, or private data within your home automation system.
4. Data Protection and Security
We implement industry-standard security measures to protect your information against unauthorized access, disclosure, or misuse. Security practices include:
Data Encryption: All sensitive information, such as payment details, is encrypted during transmission.
Access Controls: Access to personal information is limited to authorized personnel who need it to perform their job functions.
Regular Audits: We regularly review our data protection practices and adjust them as necessary to improve security.
Note: While we strive to protect your data, no system is entirely foolproof. You play a role in maintaining security by keeping your account credentials confidential.
5. Data Sharing and Disclosure
We do not sell, lease, or trade your personal information. Your data may be shared only in the following cases:
With Third-Party Service Providers: We may use third-party providers for payment processing, email services, and customer support. These providers are required to protect your information and use it only for services on our behalf.
For Legal Reasons: We may disclose information if required to comply with legal obligations or in response to lawful requests by government authorities.
In Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the successor entity under similar privacy safeguards.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Correction: You may request access to your information and update or correct any inaccuracies.
Data Portability: You may request a copy of your personal data in a machine-readable format.
Deletion: You may request deletion of your data, subject to any retention requirements necessary for legal or operational reasons.
Withdrawal of Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at info@adeptautomationsolutions.com. We will respond to your request within the timeframe required by applicable law.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize the data.
8. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
If you are located outside of the United States, please note that your data may be transferred and processed in the United States. By using our services, you consent to this transfer. We take steps to ensure that your information is handled securely, in accordance with this Privacy Policy.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware of information collected from a minor, we will promptly delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
For questions, concerns, or requests related to your privacy, please contact us at:
Adept Automation
Email: info@adeptautomationsolutions.com